As a managed services provider, we think IT should be simple and it should work. As technology has advanced, infrastructures have become more complex so making sure they work has become more time consuming and expensive. Instead of using IT as a competitive business tool, many organisations now find that they spend their time simply trying to keep existing systems running. That’s where we think a managed service approach can help.
Our flexible IT managed services provide a smarter way to manage your IT, reducing your costs and providing the reliability and performance you need. From fully outsourced IT services, through selective IT managed services for specific parts of your infrastructure, to traditional IT support, we can provide services to meet every need. Here’s just a few reasons why customers choose us as their managed service partner:
Our Flexible Approach
Our IT managed services are always tailored to meet the specific business needs of each individual customer. We can manage as much or as little as you like and if your needs change, even temporarily, then you can simply change the service.
Our Technical Expertise
We’ve been managing complex IT infrastructures since 1993. Our engineers and technicians hold the highest levels of accreditation with the world’s leading hardware and software vendors and we’re always up-to-date with the latest technical developments. We've migrated our clients from old infrastructure and unsupported software (Windows XP, Exchange Server 2003, etc) onto the latest high productivity systems giving them access to leading-edge innovation to stay ahead of the market. Our experience includes the latest cloud-based services that support flexible out-of-office working, something most organisations agree is one of their greatest challenges in maintaining competitive advantage.
Our Quality Focus
A major reason why clients turn to our managed services is to help them ensure greater agility through quality and consistency in their IT services. Our IT managed services are performed in line with ITIL - a framework of best practices to manage IT operations and services - so you'll know your IT is in safe hands.
Our focus on quality gives our clients the ability to optimise their ROI whilst we maintain a high quality of service across the full breadth of their IT environments. We can optimise the lifecycle management of technologies, something that requires effective technology identification, transformation, and continuous improvement to help our clients optimise business opportunities and adapt to market conditions.
Our People
Our Managed Services organisation is made up of talented and reliable people who understand technology and have worked in various areas of business.
They’re people our customers enjoy working with.
People they can trust with their information.
Through our Business Relationship Managers we gain a working knowledge of your business to enable us to optimise our working relationship, embed real business benefits and lower your total cost of ownership.
Benefits of Our IT Managed Services
For us, managing technology is all about enabling our customers to operate more effectively. That’s why our IT managed services are focused on delivering tangible business benefits:
Reducing Costs
When we manage your IT we’ll aim to reduce your ongoing IT operating costs by at least 20%.
Increasing Business Agility
More than ever, organisations today need to be able to adapt to market changes quickly to remain competitive, that’s why we’ve designed our IT managed services to be flexible and scaleable so that you can remain in control of your business.
Reducing Business Risk
When we manage your IT we hold ourselves accountable for its availability. We put tight Service Level Agreements (SLAs) in place and proactively manage your systems to identify and address potential problems before they occur.
Increasing Predictability of IT Costs
Our IT managed services can help remove the spikes of capital investment needed to keep IT up to date by delivering technology refreshes or complex transformation projects as part of a flat fee continuous service.
Focus on your Core Business
We can help your in-house IT team to focus on strategic projects that will drive your business forward by freeing them from the burden of day-to-day systems management